Senior UX Designer
New York, NY

Have an idea for how to improve our experience? Great! Now code it and ship it, all in the same day.
The Mission
viagogo is on a mission to revolutionize the way people get tickets to live events, making it possible for anyone, anywhere in the world to see their favorite artists, teams or shows live. We’ve helped millions of people from almost every country attend live events, and we’re just getting started. We believe creative individuals with innovative ideas are the engine for our rapid growth, so we’re looking for the world’s smartest user experience designers to join our team, where you’ll be given the freedom to make meaningful and measurable improvements impacting millions of people.
Your Role
Your role is simple – think of ways to improve our user experience and get these improvements into the hands of our users as quickly as possible. Have a feature in mind? Great! Now code it and ship it, all in the same day. We deploy fast and often, and you’ll be given full autonomy to test your own ideas with direct access to data on how your changes impact our millions of users around the world. You will not be a user researcher, a designer, a developer, a copywriter or an analyst; you will be the best of all of them, because if you have a great idea, we believe you are best suited to own it from start to finish. So you won’t be assigned your work; you’re going to be the one creating it.
Of course you won’t be alone. You’ll be part of a small, focused and agile team of talented developers and designers just like yourself, because we believe collaboration is essential. You should thrive on the feedback and critique from your teammates and not be shy to give it in return. You should come prepared to learn new skills from veterans of the front-end and share your own unique skillset with others. We'll fly you out to London for your first 2/3 months to train with our world class engineers and then back to NY where you'll be joining a new, growing team of engineers.
Your Skills
You get things done. You can swiftly turn an idea into a reality.

  • You have 5+ years experience using HTML and CSS
  • You have 5+ years experience using CSS pre-processors like SASS or LESS
  • You have experience working with teammates using JS and back-end languages to make designs functional
  • You have experience mentoring junior designers
  • You have a portfolio showcasing examples of effective (not just pretty) web design
  • You break the rules. You know that every product is unique and UX “best practices” can hinder innovation or fall apart when users span over 150 countries and 30 languages. You know the best ideas don’t always come from books or blogs; they come from putting yourself in our users’ shoes and taking inspiration wherever you can find it.
    You thrive on feedback. You don’t just come up with great ideas, you test them, and you respect that data that comes back from our users. Sometimes they will respond positively to your change and sometimes they won’t, but you won’t be discouraged. You’ll use the wealth of data available at your fingertips to understand user behaviour and find the next best idea.
    You are a team player. You work not just to advance your own skills or ideas, but also to help the team and the business succeed. This means being open to feedback from others and giving it in return. It also means recognising that the best ideas might not always be your own.