Graduate IT Specialist
New York, NY.
viagogo’s IT team are responsible for supporting the systems which keep our business running. With tickets being bought & sold around the clock in almost every country the size and scope of our business is continually expanding, and we’re able to do that successfully because of the hard work our IT engineers perform to keep the platform & systems we build on running.
We’re looking to add another exceptional member to our team, who will join us to help fight any fires (reactive), but constantly be searching for ways to prevent those problems from happening again (proactive).
You’ll be working to support not only business users with a wide skill range, but also a large technical team of developers who have exacting requirements for performance, correctness, and a pragmatic and no-nonsense approach to getting stuff done.
If this sounds like the kind of role that might interest you, read on for some more details and apply below.
The Role
Working as part of the IT & Facilities team you’ll be responsible for everything from keeping the lights on (in the most literal sense if required!) to conducting projects that impact the entire enterprise:
  • Resolve service requests using the ticketing system
  • Cloud migrations (O365, Azure AD)
  • Upgrades to core networking (Inter-site connectivity, MPLS/VPN config
  • Self-service compute on demand (Hyper-V cluster management, machine automation)
  • Deploying software and upgrades (Win10 upgrades, group policy management)
About You:
  • Studying toward a Bachelor’s degree or equivalent or a recent graduate
  • Meticulous attention to detail
  • Strong analytical skills
  • Smart, enthusiastic and eager to learn
  • Interest in sales, marketing, technology or recruitment
  • Strong communication skills – oral and written
  • Strong work ethic and good attitude
The best candidates will also get the chance to work with our production infrastructure, which supports a website used by hundreds of thousands of people every day.
You’ll be working in a small team of fellow professionals supporting a rapidly growing business that still feels like a start-up. Support and exceptional service are definitely a part of this role, and you’ll need to be an excellent communicator, with a strong command of written & spoken English.
The Person
In order to succeed at this role you need to be:
  • Technically curious - learning & understanding are your bywords
  • Humble & scrappy - you like to get things done
  • Passionate & driven – with a strong interest in IT and Technology
A strong technical background is required, though you don’t need to be proficient in all the core technologies (AD, Networking, Exchange, Windows Server) as you’re smart and can figure them out with the help of the team around you (and Google).
About Us
viagogo is a global online platform for live sport, music and entertainment tickets. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience.
viagogo has partnered with many of the world’s leading brands in sport and entertainment, and has helped customers from almost every country in the world access tickets to their favorite events in the language, currency and on the device of their choice.